TalkToMedi is a U of T spinout focused on one of healthcare’s most operationally overlooked problems: what happens when patients cannot reach their clinic. Built by a founding team with deep technical training and shaped through real clinic exposure, the company is building infrastructure for patient access, not just another workflow tool.

We recently spent time onsite with the front-desk team at a 40-practitioner clinic we support, and the change was easy to see. Before TalkToMedi, peak-hour call drop rates had reached 60 percent. Today, that backlog is effectively gone, giving staff more time to focus on patients instead of constantly fighting the phone.

In this story, we look at how a Markham clinic transformed missed calls into meaningful patient connections by using Medi, an AI voice assistant that listens, responds, and supports both patients and front-desk teams when it matters most.

What Clinical-Grade Voice AI Must Get Right in Canadian Healthcare

AI in healthcare is only as trustworthy as the systems behind it. For clinics, privacy, compliance, and patient safety are not optional features, they are foundational requirements. At TalkToMedi, these principles guide every design and deployment decision we make.