2. Information We Collect

2.1 Website Information

Information You Provide Voluntarily
When you interact with our website (e.g., contact forms, demo requests), we may collect:

• Name

• Email address

• Phone number

• Clinic or organization name

• Any information you include in your message

Information Collected Automatically
We may automatically collect:

• IP address

• Browser type and operating system

• Pages visited and interaction patterns

• Date and time of visits

This data is collected using cookies and similar technologies to improve website performance and user experience.

2.2 Healthcare Practitioner & Clinic Information

When a clinic subscribes to TalkToMedi, we collect:

• Practitioner or clinic administrator name

• Clinic contact details

• Billing and payment information (processed via third-party payment processors)

• EMR integration identifiers (where applicable)

• Configuration settings for workflows and call handling

This information is referred to as “Account Information.”

2.3 Patient Information

TalkToMedi only processes patient information provided or authorized by the healthcare practitioner.

This may include:

• Caller name (if provided during the call)

• Phone number

• Appointment-related information

• Messages or requests left by patients

• Audio recordings and transcripts of calls handled by the AI voice agent

• Limited triage-related context as configured by the clinic

Important:
TalkToMedi does not independently access patient medical records and does not retrieve data from EMRs unless explicitly instructed through an authorized integration.